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Webroots is turned off> How do I turn it back on?

 
I need to turn on webroots.  I have a message that it is turned off and i can't get it turned back on'
Hello Meschell,

 

Welcome to the Webroot Community,

 

Would you do a uninstall/reinstall of Webroot? This usually fixes this issue.

 

Please follow the steps closely!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
If this doesn't help resolve this issue then please Submit a Support Ticket which is free of charge with an active Webroot subscription. And they will gladly check this out for you.

 

Thanks!

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