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I have the orange screen Threat Detected.  Tried to scan at least 5xs....the bar does not move.  Finally, I had to "so-called stop the scan" to finish my homework.  Now I cannot pull up the Webroot icon to try to scan again.  HELP!

 

 

 
on my bottom toolbar, webroot is listed as being infected.  Help!
Hello and Welcome to the Webroot Community Forums!

 

Scanning for malware(WSA_PC_Help)

http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C2_Scanning/CH2a_RunningScan.htm

Managing detected threats

http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C2_Scanning/CH2b_Managing.htm

 

If the WSA does not work correctly

Try reinstalling Webroot

Click on the Start button and open the Control Panel. You will see either "Uninstall a Program" or "Programs and Features" - double-click whichever option you see. Select the 'Webroot' security product from the list and click 'Uninstall'.

Enter the CAPTCHA code requested and allow the uninstall to complete

Restart your computer after the uninstall is complete.

 

 To install WSA

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode
  • KEEP the computer online to install to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Install with the new installer, enter your Keycode
  • Let it finish it's install scan
  • Reboot

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