I followed the instructions to uninstall but it will not please help my subscription has expired so i want to delete it off my Mac.

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@ wrote:

I followed the instructions to uninstall but it will not please help my subscription has expired so i want to delete it off my Mac.

WElcome to the Community CHRISINC!:D

 

There's a couple of ways to uninstall Webroot from a Mac. But I'd advise you to Contact Support if you are not comfortable following these instructions.

 

To fully uninstall the application from the Mac, simply move the icon from the Application's menu to the trash. After doing so, you will be prompted to 'Uninstall' the program. By confirming this window you will remove the additional information from the Mac Library where we store some of the files needed, including the log data.

 

Unlike Windows, you don't need to go through an uninstallation process to get rid of a program. Instead, you can simply send the program you want to delete to the Trash. When the Trash is emptied, the program is uninstalled from your system. There may, however, be lingering preference files that stay after the program has been deleted. These will need to be manually deleted by you or a program.

 



Log into your Mac with an administrator account. If you are not logged in with an administrative account, you will be asked to enter a password when you try to delete something.

To find out whether your account has admin rights, click on the Apple menu, select System Preferences, and then choose Users & Groups. Check that your account shows in the list as "Admin."

Open your Applications folder. Browse for the program that you want to uninstall. Some programs are represented by a single icon, such as Firefox, while others are a folder of multiple icons, such as Microsoft Office.

Programs can possibly found in other locations, such as the Desktop.



Drag the program or folder of programs that you wish to delete to the Trash. When you release your chosen application over the bin, you will hear a sound effect that sounds like paper being scrunched up.

You can quickly move selected programs to the trash by pressing ? Cmd+? Del.

The Trash acts as a safety buffer in case you delete anything by mistake. If you open the Trash, you can view its contents and drag items back out if required

Empty your Trash. Once you are certain that you will never need the program(s) again, you can empty your Trash, which will free up space on your computer. To empty the Trash, right-click on the Trash icon, select "Empty Trash, and then click Empty Trash to confirm.

Open the Library folder. Even though the program has been deleted, there may be lingering files left on the hard drive. These preference files are usually pretty small, and can be worth keeping if you end up reinstalling the application. If you aren't planning on ever using the program again, you can remove these files permanently.

You can open the Library folder by holding the ? Option key and clicking the "Go" menu. The Library option should appear in the menu.

You can permanently unhide the Library folder by following the steps in this guide.

Find the files you want to remove. Look for any files with the program's name or developer's name in the ~/Library/, ~/Library/Preferences/, and ~/Library/Application Support/ folder

Move any files that you find to the Trash. Empty the Trash to delete the files. If you can’t empty the Trash, reboot the computer and try again.

You can also go here https://discussions.apple.com/docs/DOC-5471 but Support will glady assist you in uninstalling from your Mac.

 

Please let us know how it goesOK?

 

Thanks!

 

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