Hi frankie8207,

 

Welcome to the Webroot Community,

 

Did you upgrade your Webroot version and did you get a new keycode? If you upgraded  Webroot with a new keycode you can follow below to ito activate.

 

If you have a new keycode, you can activate it as follows:

1. Open SecureAnywhere.
    
   
2. Click the gear icon next to My Account. Your account panel displays.
   
   http://sw.nohold.net/Webroot/Images/myaccountdetails.png
    
   
3. Under Activate a new keycode, enter the keycode you want to add and click Activate.
   
   Note: your keycode is a string of 20 alphanumeric characters. It is unique and holds the information about your subscription. You may choose to copy and paste your keycode when prompted, to ensure that the characters are entered correctly.

If you would like to also add your keycode to your online management account, click here for instructions.

 

Also if you do have Password Manager & Backup & Sync you will need to Submit a Suoport Ticket to have these transferred to your new keycode.

 

Here is the PC User Guide if you need it.

 

I hope this helps and if this isn't what you are asking then please get back to us or you can Submit that Support Ticket free of charge with your Webroot subscription.

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