Hello mandy76,

 

Welcome to the Community!

 

Did you renew from Webroot  1-866-612-4268 or Best Buy 1-800-433-5778?

 

Did you recieve a new keycode with this renewal?

 

if you are referring to the use of a new keycode then you can insert/enter that by clicking on the cog/gear symbol to the right of the My Account tab in WSA main panel, and the place to enter the keycode should be on the right hand side of the page.  You just enter it and click 'Activate'.



For Windows PCs http://sw.nohold.net/Webroot/Images/windows_7_start_button.png.

1. Open SecureAnywhere (see Using the SecureAnywhere interface).
    
   
2. Click the gear icon next to My Account.
    
   
3. Enter the new keycode in the box on the right.
   
   http://sw.nohold.net/Webroot/Images/myaccountactivatenewkeycode.png
    
   
4. Click Activate.

You can also issue a Support Ticket for Webroot and for Geek Squad go here.

 

 @ are you available?

 

If you still are having problems activating then please come back and we can assist you further.

 

 

Regards,

 

 

 

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Sherry, 

 

I think you covered all of the bases I can think of: purchse or renewal, Webroot direct or Best Buy, key code activation (can be tried with both an old or new).  Great reply 🙂

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