Hello susann6220

 

Welcome to the Webroot Community,

 

Did you renew your old keycode or did you get a new keycode? 

 

If you have a new keycode, you can activate it as follows:

1. Open SecureAnywhere.
    
   
2. Click the gear icon next to My Account. Your account panel displays.
   
   http://sw.nohold.net/Webroot/Images/myaccountdetails.png
    
   
3. Under Activate a new keycode, enter the keycode you want to add and click Activate.
   
   Note: your keycode is a string of 20 alphanumeric characters. It is unique and holds the information about your subscription. You may choose to copy and paste your keycode when prompted, to ensure that the characters are entered correctly.

If you would like to also add your keycode to your online management account, click here for instructions.

 

EDITED: If you have Password Manager you will need to Submit a Support Ticket so that they can transfer your Passwords to the new keycoode.

 

Hope this helps?

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