@ wrote:

I can't register cuz password won't get me further

1. Click here to access the management website.

1. Click on the "Can't log in?" link in blue next to the Log In button.
   
   http://sw.nohold.net/Webroot/Images/wsa_changecredentials4.png
    
   
2. Select if you would like to reset your Password or Personal Security Code.
   
   http://sw.nohold.net/Webroot/Images/wsa_changecredentials5.png
    
   
3. Enter your email address in the box provided.
   
   http://sw.nohold.net/Webroot/Images/wsa_changecredentials6.png
   
   If after entering your email address you receive a message stating, "Your account has not been activated," you can have the activation email resent to you. Click the Resend Email button and follow the instructions in the email. If you need assistance confirming your account, click here.
   
   If you get an error stating, "Error(UPW003): The email address you entered does not exist in our system. Please check the email address you entered or use the email address to create an account," click here for solutions.  
    
   
4. Type in the answer to your Security Question. This answer is case sensitive.
   
   http://sw.nohold.net/Webroot/Images/wsa_changecredentials7.png
    
   
5. If answered correctly, you will be sent an email with a link to reset your Password or Personal Security Code as you requested. Click the link in the email to reset your credentials. Once this is done, you should be able to log in normally.