Hi s472mgr001,

 

Welcome to the Webroot Community.

 

You can use the following information to install Webroot on your computer.

 

Please follow the steps closely!

 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  
• Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  
• Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need.
  
• Uninstall WSA and Reboot
  
• Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer as you can set it up as you like once it's done
  
• Let it finish it's install scan
  
• Reboot once again

I you're still having trouble then please submit a trouble ticket and support will help you. This is a free service with a valid subscription.

 

Please let us know if this resolves your issue. :)

 

BD

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There are two ways to apply your Webroot keycode:



1. Apply it as part of the installation process (as described in BurnDaddy's response above).



2. If you already have the program installed you can follow these steps to apply a keycode to the existing installation:

- Open SecureAnywhere and click the gear icon next to My Account.

- Enter your keycode in the field provided under "Activate a new keycode" and click "Activate."



Please let us know if you need any additional assistance 🙂

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