Hi Annieb-yourock

 

Welcome to the Community Forums.

 

This does occassionally happen and in those circumstances it is recommended that you carry out an uninstall/clean reinstall of WSA. If you would like to do so then please follow the steps below closely!

 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AAAA-A783-DE78-XXXX
  
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  
• Download a Copy Here (Best Buy Subscription PC users click HERE)
  
• Uninstall WSA and Reboot
  
• Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer; to as you can set it up as you like once it's done
  
• Let it finish it's install scan
  
• Reboot once again

Now try scanning again and let us know how you get on.

 

Regards, Baldrick

---