Hi pgregory463

 

Welcome to the Community Forums.

 

In this circumstance I would reboot your system and the carry out an uninstall/clean reinstall of WSA to see if that will clear the issue. I am assuming that you are a PC (as you mentioned a laptop) rather than a Mac user but if not then please post back for Mac-related instructions.

 

Please follow the steps below closely!

 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AAAA-A783-DE78-XXXX
  
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  
• Download a Copy Here (Best Buy Subscription PC users click HERE)
  
• Uninstall WSA and Reboot
  
• Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer; to as you can set it up as you like once it's done
  
• Let it finish it's install scan
  
• Reboot once again

Now try scanning again and see whether the scan now completes; it should take no more than 5 minutes tops. Post back to let us know how you have gotten on.

 

Regards, Baldrick

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