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For about a week, my webroot has been red and says it cannot connect to the Webroot Security Service. I have the 9.0.2.45 version and I have updated my Mac to Sierra. Whenever I try to update Webroot, nothing even happnes. What should I do? I just renewed my license so I know it's not that. 
Hi rebeccaroncalli

 

Welcome to the Webroot Community,

 

Would you please try a uninstall/reinstall of Webroot?

 

To uninstall Webroot SecureAnywhere, follow the instructions below.


  1. Shut down SecureAnywhere by clicking the Webroot icon http://sw.nohold.net/Webroot/Images/wsa_icon.png in the menu bar and selecting Shut Down SecureAnywhere.

    http://sw.nohold.net/Webroot/Images/macwebrootmenushutdown.png

    If prompted, confirm that you want to shut down SecureAnywhere.
     
  2. Open the Finder by clicking the Finder icon http://sw.nohold.net/Webroot/Images/mac_finder_icon.png in the dock.
     
  3. Open the Applications directory.

    http://sw.nohold.net/Webroot/Images/mac_click_applications.png
     
  4. Click and drag the Webroot SecureAnywhere program icon into the Trash http://sw.nohold.net/Webroot/Images/mac_trash_icon.png in the dock.

    A confirming window appears.  Click Uninstall.

    http://sw.nohold.net/Webroot/Images/macuninstallwsa.png

    Webroot SecureAnywhere is now uninstalled.  There is no need to restart your computer.
     
Reinstall Webroot

 You can install SecureAnywhere on Mac OS X 10.7 and above. An Internet connection is required to install the software.



To install the software:

 


  1. Click here to download the SecureAnywhere  installer to your Mac. Or Click here if you have the Best Buy Geek Squad Subscription service.
  2. Double-click wsamac.dmg to open the installer.
  3. Drag the Webroot SecureAnywhere icon into the Applications folder.

    ?
     
  4. Open the Applications folder by double-clicking the folder icon.
     
  5. In the Applications folder, double-click the Webroot SecureAnywhere icon to begin activation.
     
  6. In the first activation window, select a language from the drop-down box and click Next.

    Note: Make sure you select the desired language. Once SecureAnywhere installs. you cannot change it.

    ?
     
  7. In the first activation window, enter your keycode and click Activate.
If you prefer you can always Submit a Support Ticket free of charge and they will help you. Or call Support here 

 

https://tel:18666124268

Mon-Fri 7:00 AM to 8:00 PM (MST)

 

 

 

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