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Hello alfariello69,

 

Welcome to the Community Forum.

 

Sorry you are having these this issue. Would you mind trying this below to see if a clean uninstall/reinstall will correct this for you? This isn't normal for Webroot to behave like this.

 

Do a clean reinstall of WSA and Please follow the steps closely!

 


  • Make sure you have a copy of your Keycode
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?

 

Best Regards,

 

 

 

 

 
Hi ajfariello69

 

Welcome to the Community Forums.

 

That is a very good question and not one that I believe we have a concrete answer to.  In the circumstances I would recommend that we check for a faulty install of WSA by doing a Clean Install.  You do this by:

 


  • Make sure you have a copy of your Keycode
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Then try running a manual scan. If this fails to resolve the problem, you may need to contact Support for assistance.

 

If your subscription is dirctly through Webroot, you will need to contact Webroot Support.  You can do so by submitting a Support Ticket if you have not already done so, or by phone during business hours.  (The online Ticketing system is manned 24/7)

 

If your subscription is through Best Buy Subscription Software services, you may need to call them at 1-800-GEEK-SQUAD.

 

Do let us know how you get on.

 

Regards, Baldrick

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