Hello jhc9, and Welcome to the Webroot Community.

 

Edit: I may have misunderstood the issue (by what I posted below) and if so please see:  https://support2.microsoft.com/kb/930168

 

Please look in Tools>Manage Add-ons in Internet Explorer, and if you're seeing it there then highlight and click to enable.

 

If you are not seeing the filtering extension there then a clean install should rectify it. It's very easy to uninstall/reinstall WSA:

 

 

• Make sure you have a copy of your Keycode
  
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  
• Download a Copy Here (Best Buy Subscription PC users click HERE)
  
• Uninstall WSA and Reboot
  
• Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  
• Let it finish its install scan
  
• Reboot once again

And please let us know if it has been resolved for you, or if you have questions. Thanks.

 

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