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Lately, when I start a scan, the Webroot box appears.  I press "Start Scan" and either nothing happens or the scan ends in one second.  If I try three or four times, I get a complete scan.  Has anyone had this problem?  Is there a way I can fix it?  Should I re-install Webroot?  My o.s. is Windows 10.  Thanks in advance for any replies.
Hello Gesualdo

 

Welcome to the Webroot Community,

 

Yes please reinstall

 

Please follow the steps closely!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?

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