Hi sneem

 

Welcome to the Community Forums.

 

I would suggest that there is something wrong here as WSA should not take that long to scan/remove malware.  I would therefore suggest that there could be something awry with your installation and so I would recommend that first off you uninstall and then clean install WSA.  You do this as follows:

 

• Make sure you have a copy of your Keycode
  
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  
• Download a Copy Here (Best Buy Subscription PC users click HERE)
  
• Uninstall WSA and Reboot
  
• Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  
• Let it finish it's install scan
  
• Reboot once again

If this fails to resolve the problem, you may need to contact Support for assistance, and for them to investigate the issue for you.

 

If your subscription is directly through Webroot, you will need to contact Webroot Support.  You can do so by submitting a Support Ticket if you have not already done so, or by phone during business hours.  (The online Ticketing system is manned 24/7)

 

If your subscription is through Best Buy Subscription Software services, you may need to call them at 1-800-GEEK-SQUAD.

 

Ihope that helps?  Please let us know how you get on with this.

 

Regards, Baldrick

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