Skip to main content
To Customer Support To Customer Support
Can anyone help me with this? Although I am connected to the internet, every time I try to run a scan I keep getting this error code "Scan failed. SecureAnywhere cannot reach the internet to obtain threat info.". I'm on a Macbook Pro running OS X Yosemite. Thanks in advance!
Hello createdbyangie

 

Welcome to the Webroot Community,

 

Would youi please do a uninstall/reinstall of Webroot?

 

To uninstall Webroot SecureAnywhere, follow the instructions below.


  1. Shut down SecureAnywhere by clicking the Webroot icon http://sw.nohold.net/Webroot/Images/wsa_icon.png in the menu bar and selecting Shut Down SecureAnywhere.

    http://sw.nohold.net/Webroot/Images/macwebrootmenushutdown.png

    If prompted, confirm that you want to shut down SecureAnywhere.
     
  2. Open the Finder by clicking the Finder icon http://sw.nohold.net/Webroot/Images/mac_finder_icon.png in the dock.
     
  3. Open the Applications directory.

    http://sw.nohold.net/Webroot/Images/mac_click_applications.png
     
  4. Click and drag the Webroot SecureAnywhere program icon into the Trash http://sw.nohold.net/Webroot/Images/mac_trash_icon.png in the dock.

    A confirming window appears.  Click Uninstall.

    http://sw.nohold.net/Webroot/Images/macuninstallwsa.png

    Webroot SecureAnywhere is now uninstalled.  There is no need to restart your computer.
     
Reinstall Webroot

 You can install SecureAnywhere on Mac OS X 10.7 and above. An Internet connection is required to install the software.



To install the software:

 


  1. Click here to download the SecureAnywhere  installer to your Mac. Or Click here if you have the Best Buy Geek Squad Subscription service.
  2. Double-click wsamac.dmg to open the installer.
  3. Drag the Webroot SecureAnywhere icon into the Applications folder.


     
  4. In the first activation window, enter your keycode and click Activate.
Please let us know if you need more help ..
Thank you!!!

Reply


Terms & Conditions