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"Scan My Computer" can not connect to internet. Firefox can. Went to bhvideophoto instead of bhphotovideo and said Flash Player was out of date. On a Mac Mini running Yosemite and did the .dmg stuff. Then realized I had gone to wrong web site and tried to scan my computer and was unsuccessful. How do I get webroot running again?
Hello @ 

 

Welcome to the Community Forum,

 

Can you reboot your Mac and see if Webroot will scan first before I tell you how to reinstall Webroot if need be?

 

EDIT: Here's the link for Adobe Flash Player http://get.adobe.com/flashplayer/

 

 

Regards,
Rebooted. Still same problem. What to do?
Hi stevejsu,

 

Would you want to uninstall and reinstall Webroot. Do you think you can do this because you can issue a Support Ticket free of charge with an active subscription.

 

Do you want to uninstall/reinstall because I will post these instructions, just let me know.

 

 

Kind Regards,
Yes I want to uninstall/reinstall.
Hello,

 

You have to have an Internet Connection to install Webroot. OK? If you have any problems then please get back to me.

 

To uninstall Webroot SecureAnywhere, follow the instructions below.


  1. Shut down SecureAnywhere by clicking the Webroot icon http://sw.nohold.net/Webroot/Images/wsa_icon.png in the menu bar and selecting Shut Down SecureAnywhere.

    http://sw.nohold.net/Webroot/Images/macwebrootmenushutdown.png

    If prompted, confirm that you want to shut down SecureAnywhere.
     
  2. Open the Finder by clicking the Finder icon http://sw.nohold.net/Webroot/Images/mac_finder_icon.png in the dock.
     
  3. Open the Applications directory.

    http://sw.nohold.net/Webroot/Images/mac_click_applications.png
     
  4. Click and drag the Webroot SecureAnywhere program icon into the Trash http://sw.nohold.net/Webroot/Images/mac_trash_icon.png in the dock.

    A confirming window appears.  Click Uninstall.

    http://sw.nohold.net/Webroot/Images/macuninstallwsa.png

    Webroot SecureAnywhere is now uninstalled.  There is no need to restart your computer.
 

You can install SecureAnywhere on Mac OS X 10.7 and above. An Internet connection is required to install the software.



To install the software:

  1. Click here to download the SecureAnywhere installer to your Mac.
     
  2. Double-click wsamac.dmg to open the installer.
     
  3. Drag the Webroot SecureAnywhere icon into the Applications folder.

    http://sw.nohold.net/Webroot/Images/mac_install1.png
     
  4. Open the Applications folder by double-clicking the folder icon.
     
  5. In the Applications folder, double-click the Webroot SecureAnywhere icon to begin activation.
     
  6. In the first activation window, select a language from the drop-down box and click Next.

    Note: Make sure you select the desired language. Once SecureAnywhere installs, you cannot change it.

    http://sw.nohold.net/Webroot/Images/macinstalllang.png
     
  7. In the first activation window, enter your keycode and click Activate.

    Your keycode is the 20-character license that identifies your Webroot account. If you purchased the product online, the keycode is provided in an email from Webroot. If you purchased the product in a store, the keycode is provided in the retail box. In addition, the keycode identifies whether you purchased a multi-user license, which allows you to install SecureAnywhere on up to three or five Macs.

    http://sw.nohold.net/Webroot/Images/macinstall2.png 

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