@ wrote:

If a primary computer has WebRoot installed, does a new secondary computer automatically have WebRoot installed or does one have to purchase a new WebRoot Security Program for the new computer? The new computer installed reflects that WebRoot has not been installed which is contrary to the information received by Best Buy.  Thanks

Hi Shakey,

 

Welcome to the Webroot Community.

 

Webroot would not automatically be installed unless you had Geek Squad/Best Buy do it for you when you bought the computer. From the sound of it, this was not done. If your Webroot license is for more than one PC (ie, 3 or 5 user license) then you have additional seats and you can install on the new PC by doing the following;

 

If you have the Best Buy version of Webroot be sure to use the Best Buy link below.

 

Please follow the steps below closely in terms of installing WSA on the target system/machine!

 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  
• Be sure you have already added your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  
• KEEP the computer online during the install to make sure it works correctly
  
• Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE). Let us know if it is the Mac version you need.
  
• Install with the new installer, entering your Keycode when prompted to do so in the install process
  
• Let it finish it's install scan
  
• Reboot 

Please let us know if this resolves your issue. ;)

 

BD

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