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I have installed the Webroot toolbar extension into IE, Firefox and Chrome browsers. They ALL will not permit me to use my password to log into the toolbar. I have reset the password on A:LL the browsers and I still cannot get in.

 

Please assist.

 

Thank You.
Hello @

 

Can you tell me what the error message is when trying to sign into Password Manager toolbar?

 

EDIT: Have you created an online Webroot Account?

 

 If you are having problems with just the toolbar please follow the steps below to reinstall the toolbar.

 

1.  Download and save the installer to your desktop using this link:



http://download.webroot.com/toolbarfix.exe



2.  Double click the toolbarfix.exe file to launch the installer



3.  Follow the prompts until the window displays “Process reports success.  Please restart your browser if it is open. Done!



4.  Press the Finish button.

 

Let us know if this doesnt work and we can assist further.

 

 

Kind Regards,

 
Thank you for your reply.

 

The error message was "Invalid password!"

 

I followed your suggestion and checked the browsers again. I'm still getting the same message; "Invalid password!". I reset my password again and still the same error message; "Invalid password!"

 

Please assist.

 

Thank You!

 

 
Hello

 

The best thing to do is to Open a Support Ticket, and ask Webroot Support to take a look  this for you.

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