Hello sqeezee69,

 

Welcome to the Community,

 

Was Webroot trying to remove this threat?

 

Have you rebooted your computer?  Can you rescan with Webroot after rebooting? What's the name of this threat?

 

I would recommend you run one Deep Scan with Webroot SecureAnywhere in Safe Mode with Networking. To do so, please follow the instructions below.



1. Start your computer in Safe Mode with Networking. For instructions on starting in Safe Mode with Networking see: http://www5.nohold.net/Webroot/Loginr.aspx?pid=12&login=1&app=vw&solutionid=68" 

2. Open Webroot SecureAnywhere from the tray, start menu or desktop icon.

3. Click on the cog icon next to 'PC Security'.

4. Open the 'Scan & Shields' tab.

5. Click the 'Custom Scan' button.

6. The default scan option is 'Deep'. Click Scan.



This will start a Deep Scan of your system. Please allow this scan to complete and remove any threats found. Once the scan is complete, you may restart your system normally.

 

You can issue a Support Ticket Here free of charge with a active subscription.

 

Please let us know if you need more help or if this is resolved or not?

 

Best Regards,

 

 

 

 

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