I went to the links and re-installed...all looked OK...until I closed off the page and opened up my browser again...it was not there….I’m no expert but it seems it is not loading when you open firefox

Hi @bobmac 

Have a look here and check if all is set and do a reboot of your system!

If it continues then you will need to do a clean reinstall of WSA!

Please follow the steps closely!

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
• Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
• Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
• Uninstall WSA and Reboot
• Look to see if this folder is gone: C:\ProgramData\WRData and if it’s there delete it. (Hidden Area)
• Install with the new installer, enter your Keycode
• Let it finish it's install scan
• Reboot once again
• DO NOT import any old settings as you can set it up as you like once it's done

Please let us know if that resolves your issue?

Thanks,

TripleHelix
I started off by going to firefox safemode trying to remove the extension so I could install it again….I got into a mixup...so I hit Firefox refresh...and bingo all ok now

thanks for your help