Webroot Filtering extension

  • 28 February 2017
  • 28 replies

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28 replies

Userlevel 3
Badge +4

I went to the links and re-installed...all looked OK...until I closed off the page and opened up my browser was not there….I’m no expert but it seems it is not loading when you open firefox

Userlevel 7
Badge +63

Hi @bobmac 


Have a look here and check if all is set and do a reboot of your system!




If it continues then you will need to do a clean reinstall of WSA!


Please follow the steps closely!

  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Look to see if this folder is gone: C:\ProgramData\WRData and if it’s there delete it. (Hidden Area)
  • Install with the new installer, enter your Keycode
  • Let it finish it's install scan
  • Reboot once again
  • DO NOT import any old settings as you can set it up as you like once it's done

Please let us know if that resolves your issue?


Userlevel 3
Badge +4

I started off by going to firefox safemode trying to remove the extension so I could install it again….I got into a I hit Firefox refresh...and bingo all ok now

thanks for your help