Hello  and Welcome to the Webroot Community Forums!

 

Check:

1. Open Internet Explorer.
   
2. Navigate to Tools > Manage Add-ons.
   
3. Select “Toolbars and Extensions” from the left column.
   
4. enable Webroot Toolbar

 

The PM Toolbar is installed as part of the main WSA installation so one option is to uninstall WSA, reboot and then reinstall WSA.  Alternatively if you are having problems with just the toolbar please follow the steps below to reinstall the toolbar.

 

1.  Download and save the installer to your desktop using this link:



http://download.webroot.com/toolbarfix.exe



2.  Double click the toolbarfix.exe file to launch the installer



3.  Follow the prompts until the window displays “Process reports success.  Please restart your browser if it is open. Done!”



4.  Press the Finish button.



At this point the toolbar should be installed to supported Firefox, Chrome and Internet Explorer browsers.  If necessary please restart your browser to see the toolbar.  It will be a small grey W until you log in.  After login (using your Webroot Web Console credentials) the button turns green.

 

 

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