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I have webroot installed on my android phone it constanly keeps scanning the phone it just won't stop

 

keeeps saying

 

"scanning memoery card  you are protected" and  then does it again right away as it keeps taking the top line out on my screen telling me this so I can't read it  this is the line that shows signal strenght battery etc

 

It is also  draining the battery

 

Very annoying

 

How do I stop it doing this 

 
Hello gg513200,

 

Welcome to the Webroot Community,

 

Sorry to hear about this issue. I have never heard of this happening before. Would you please uninstall Webroot on your Android device and reinstall Webroot and see if that solves this scanning issue.

 

Please check what Webroot version you have here https://community.webroot.com/t5/Webroot-SecureAnywhere-for/Which-Android-Version-Do-I-Download/ta-p/37300

 


  1. Search for Webroot according to your device:
    1. Android: in your apps menu, select the Google Play Store and search for "Webroot," or follow this link, and install the Security - Free app.
  2. Once the install is complete, open the app and tap Agree & Launch.
  3. If you do not have a keycode, tap Skip and proceed to Step 4. If you do have a keycode, tap Activate and enter your SecureAnywhere keycode. Tap OK once the keycode has been activated successfully.
  4. Tap Fix This Now to go through additional settings that can be activated. Please read each one carefully to see if it is something you want to enable or not before tapping either Fix This Now or Ignore. You can always change these options later in the settings.
  5. Tap View Additional Features to go through additional features you have available. These will vary based on your subscription type.
  6. After going through all the options, tap Finish.Webroot SecureAnywhere is now installed and protecting your device.
Also you can always Submit a Support Ticket , Webroot Support can help you free of charge with an active Webroot subscription.

 

Or Call Webroot here:

Mon - Fri 7:00 AM to 7:00 PM (MST)

Tel: https://tel:+18666124268

 

Hope this helps?

 

 

 

 

 
Thank you.

 

Problem solved
You're most welcome! That's great the problem was resolved.



Thank you for letting us know 🙂

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