Hi suepoarch

 

Welcome to the Community Forums.

 

Sounds like a faulty install in which case I would advise an unistall and then a clean reinstall of WSA.

 

For the uninstall please see this previous post for details on how to undertake that. For the subsequant clean install please follow the instructions below:

 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AAAA-A783-DE78-XXXX
  
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  
• Download a Copy Here (Best Buy Subscription Mac users click HERE)
  
• Uninstall WSA and Reboot
  
• Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer; to as you can set it up as you like once it's done
  
• Let it finish it's install scan
  
• Reboot once again

And then try scanniong again...all should be OK now, but if not then please post back and we will take another look for you.

 

Regards, Baldrick

 

 

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