Hi lhmoore

 

Welcome to the Community Forums.

 

This occasionally happens and the usual way to look to resolve it is with an uninstall/clean reinstall of WSA, which is quick and easy to undertake. If you would like to then please follow the steps below closely!

 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AAAA-A783-DE78-XXXX
  
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  
• Download a Copy Here (Best Buy Subscription PC users click HERE)
  
• Uninstall WSA and Reboot
  
• Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer; to as you can set it up as you like once it's done
  
• Let it finish it's install scan
  
• Reboot once again

Give that a try and rerun you scans. Post back as to whether this has resolved the issue for you.

 

Regards, Baldrick

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