I had the Adobe Flash upgrade on my computer when I bought Webroot SecureAnywhere. The virus still pops up and when I run Webroot, it does not remove the virus. I scanned my computer twice while the popup was on screen and twice after shutting down Firefox.
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Hello ?
Welcome to the Webroot Community,
What you are seeing and describing sounds like it may be what we on the Community refer to as a PUA. (Potentially Unwanted Application) These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Trouble Ticket, especially if you cannot remove it easily from the directions in the KB Article.
For those that ARE detected by WSA, but cannot be removed automatically, you can submit a Trouble Ticket. Webroot Support will help you get these annoying 'crapware' off your computer at no extra charge, and the additional examples may help to better automatic removal of that particular PUA for all users in the future.
To make sure that your WSA is checking for PUA's with the best proficiently, it sometimes helps to reset the PUA detection within WSA's settings. For PUA's that had previously been scanned and determined to be OK, but have since been added to detection/removal, you may want to complete the following steps:
Revo Uninstaller Information and Download
To help avoid PUA's in the future, remember to read all of the information when installing or updating software (Adobe downloads often have those "extra special offers"attached... PUA'S!: often the PUA included will be mentioned, and you can opt out of installing it. Those check boxes you see? Usually only one of them is for the User Agreement of the software you want, the others are for the junk you don't.
I hope this helps you both understand, and resolve the problem and if not please let us know!
Welcome to the Webroot Community,
What you are seeing and describing sounds like it may be what we on the Community refer to as a PUA. (Potentially Unwanted Application) These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Trouble Ticket, especially if you cannot remove it easily from the directions in the KB Article.
For those that ARE detected by WSA, but cannot be removed automatically, you can submit a Trouble Ticket. Webroot Support will help you get these annoying 'crapware' off your computer at no extra charge, and the additional examples may help to better automatic removal of that particular PUA for all users in the future.
To make sure that your WSA is checking for PUA's with the best proficiently, it sometimes helps to reset the PUA detection within WSA's settings. For PUA's that had previously been scanned and determined to be OK, but have since been added to detection/removal, you may want to complete the following steps:
- Open Webroot SecureAnywhere
- Click on ‘Advanced Settings’ from the top right
- Select ‘Scan Settings’ from the left side
- Unselect the option “Detect Potentially Unwanted Applications”
- Click on the Save button (you may have to enter in a CAPTCHA)
- Reselect the option to “Detect Potentially Unwanted Applications”
- Click on the Save button
- Run another scan with Webroot and remove any items that get detected.
Revo Uninstaller Information and Download
- Third Party Utility Included even though a third party utility due to recommendation. Free and fuller featured pro versions available, this utility helps remove stubborn remnants standard uninstalls can leave behind.
To help avoid PUA's in the future, remember to read all of the information when installing or updating software (Adobe downloads often have those "extra special offers"attached... PUA'S!: often the PUA included will be mentioned, and you can opt out of installing it. Those check boxes you see? Usually only one of them is for the User Agreement of the software you want, the others are for the junk you don't.
I hope this helps you both understand, and resolve the problem and if not please let us know!
I do not have Adobe Flash on my computer, which made the popup suspicious. I reset Webroot as per your instructions and it found no malware. I used Ccleaner, checked the list of software and they all seemed legitimate.
The malware is called, "Flashback Trojan Horse" and it was reported on the intego website on September 26th, 2011, when it was found on Mac computers.
On the Symantec website, there is an article dated Feb 27th, 2013 describing this particular ransomware and how their antivirus software finds and removes it.
I believe from your post, Webroot does not recognize this malware and cannot remove it. Am I correct?
The malware is called, "Flashback Trojan Horse" and it was reported on the intego website on September 26th, 2011, when it was found on Mac computers.
On the Symantec website, there is an article dated Feb 27th, 2013 describing this particular ransomware and how their antivirus software finds and removes it.
I believe from your post, Webroot does not recognize this malware and cannot remove it. Am I correct?
Hello JoeCoco,
Sorry to heear of this issue and what yu have discribed should be looked at by the Webroot Support Team.
Would you please Submit a Support Ticket and they can check this out This is a free service with a Webroot subscription.
Sorry to heear of this issue and what yu have discribed should be looked at by the Webroot Support Team.
Would you please Submit a Support Ticket and they can check this out This is a free service with a Webroot subscription.
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