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IMy Webroot is not working. It should work without anyproblems but it says the scan failed can not reach the internet. I had no problem before.
Hello line,

 

Welcome to the Webroot Community,

 

Sorry to hear you are having issues.

 

May I ask if you are running a Windows PC or a Mac?

 

You can always Submit a Support Ticket or call and they will look into this for you free of charge.

 

https://www.webrootanywhere.com/servicewelcome.asp

 

Mon - Fri 7:00 AM to 8:00 PM (MST)

Tel: (866) 612-4268
I'm using imac
Hello @ and welcome to our Community.



You will need to uninstall/reinstall the program to correct this issue on your Mac. Please feel free to contact our Support Team and they can do this all for you in just a few minutes, completely free of charge:

Support Number: 1-866-612-4227 M-F 7am?6pm MT

Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp



Cheers.
Hello lime,

 

Would you mind doing an uninstall/reinstall of Webroot? Usually a reinstall will fix this error.

 

To uninstall Webroot SecureAnywhere, follow the instructions below.


  1. Shut down SecureAnywhere by clicking the Webroot icon http://sw.nohold.net/Webroot/Images/wsa_icon.png in the menu bar and selecting Shut Down SecureAnywhere.

    http://sw.nohold.net/Webroot/Images/macwebrootmenushutdown.png

    If prompted, confirm that you want to shut down SecureAnywhere.
     
  2. Open the Finder by clicking the Finder icon http://sw.nohold.net/Webroot/Images/mac_finder_icon.png in the dock.
     
  3. Open the Applications directory.

    http://sw.nohold.net/Webroot/Images/mac_click_applications.png
     
  4. Click and drag the Webroot SecureAnywhere program icon into the Trash http://sw.nohold.net/Webroot/Images/mac_trash_icon.png in the dock.

    A confirming window appears.  Click Uninstall.

    http://sw.nohold.net/Webroot/Images/macuninstallwsa.png

    Webroot SecureAnywhere is now uninstalled.  There is no need to restart your computer.
     
Reinstall Webroot

 You can install SecureAnywhere on Mac OS X 10.7 and above. An Internet connection is required to install the software.



To install the software:

 


  1. Click here to download the SecureAnywhere  installer to your Mac. Or Click here if you have the Best Buy Geek Squad Subscription service.
  2. Double-click wsamac.dmg to open the installer.
  3. Drag the Webroot SecureAnywhere icon into the Applications folder.


     
  4. In the first activation window, enter your keycode and click Activate.
If you prefer you can Submit a Support Ticket which is free of charge with your Webroot subscrip

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