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Recently puchased a renewal for secure anywhere complete but it turned out to be a new key code. All running fine but I cannot see the pc in the webroot console although it does show the key code.in manage keycodes

 

Thoughts?
Hi Relvin,

 

Run a few scans and reboot that my purge it to show on your console. Also remember that you are on a new keycode if you are using Password Manager, submit a Support Ticket or Contact Webroot Support to transfer your settings.

 

HTH,

Dave.;)
Yes you will have to go into the Console and deactivate the old PC's that show the old Keycode. https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/How-to-Deactivate-a-PC/ta-p/31240

 

Also notice using a new keycode you will lose your Passwords and Back & Sync so if you use these then contact support and ask them to move your data over to your new keycode but do it ASAP as it's a limited time.

 

Webroot Customer Service

 

Thanks,

 

Daniel ;)

 
The new keycode has been registered for a couple of weeks but this was my first visit to the console since activating it. Have removed the old deactivated pc, run a scan and rebooted but still not showing. It does say key code already registered when I first access the console but no pc showing. 
You could probably try a Uninstall / Reinstall

 

Before you try that let's ping @ maybe there's something on the back end he can fix.

 

Please follow the steps closely!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need.
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
HTH,

Dave.
Hello @,



I've re-activated the PC in question on your Account.



I'm also showing that your new keycode hasn't been activated yet. Please try re-activating the keycode on your Computer and wait a few hours for your PC to appear in the Online Console.



To activate your new keycode:

1. Open the Webroot program and click the gear icon next to "My Account."

2. Enter your keycode in the field provided under "Activate a new keycode” and click "Activate."

3. If a scan starts automatically, allow the scan to complete.



That should work!
Thats great thanks, both pc's now showing up in my console.

I've reactivated the keycode.

 

Thanks to all for swift help! :D
Glad you got it sorted Relvin and everything is working. 😉

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