Hi todd82477

 

Welcome to the Community Forums.

 

This has been seen before in in those cases making sure that you are entering your security code and not the Keycode that came with the product, is usually the solution.

 

However, if you still have problems after checking/doing that, then do the following:



1. Go to my.webrootanywhere.com (here)

2. Click on 'Can't log in?' link, and then 'Reset Security code'.

3. Follow the window and reset Security Code then try to confirm the account. It should confirm OK this time.

 

Please let us know if that helps or not, and in the case of the latter we can look to a Plan B to sort you out.

 

Regards, Baldrick

---