Hello bigshoe45

 

Welcome to the Webroot Community,

 

CrushArcade is an adware program, that displays pop-up ads and advertisements on web pages that you visit. The “Ads by CrushArcade” advertisements will be shown as boxes containing various coupons that are available, as underlined keywords, pop-up ads or advertising banners.

 

What you are seeing and describing sounds like it may be what we on the Community refer to as a PUA. (Potentially Unwanted Application) These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.

 

WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.

 

For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Trouble Ticket, especially if you cannot remove it easily from the directions in the KB Article.

 

For those that ARE detected by WSA, but cannot be removed automatically, you can submit a Trouble Ticket.  Webroot Support will help you get these annoying 'crapware' off your computer at no extra charge, and the additional examples may help to better automatic removal of that particular PUA for all users in the future.

 

To make sure that your WSA is checking for PUA's with the best proficiently, it sometimes helps to reset the PUA detection within WSA's settings. For PUA's that had previously been scanned and determined to be OK, but have since been added to detection/removal, you may want to complete the following steps:

 

• Open Webroot SecureAnywhere
  
• Click on ‘Advanced Settings’ from the top right
  
• Select ‘Scan Settings’ from the left side
  
• Unselect the option “Detect Potentially Unwanted Applications”
  
• Click on the Save button (you may have to enter in a CAPTCHA)
  
• Reselect the option to “Detect Potentially Unwanted Applications”
  
• Click on the Save button
  
• Run another scan with Webroot and remove any items that get detected.

To help avoid PUA's in the future, remember to read all of the information when installing or updating software (Adobe downloads often have those "extra special offers"attached... PUA'S!: often the PUA included will be mentioned, and you can opt out of installing it.  Those check boxes you see? Usually only one of them is for the User Agreement of the software you want, the others are for the junk you don't.

 

 I hope this helps you both understand, and resolve the problem and if not please let us know

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I asked aquestion about a problem where is my answer should I ask my dog to help me

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Hello bigshoe45,

 

May I say that we are Webroot Volunteers and therefore sometimes we are not available at the very instant that someone asks a question.;)

 

Please have patience!

 

Thank you!

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@ wrote:

Hello bigshoe45,

 

May I say that we are Webroot Volunteers and therefore sometimes we are not available at the very instant that someone asks a question.;)

 

Please have patience!

 

Thank you!

Excellent reply @

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 I tried using advanced webroot procedure did not work -- Here is what did work open Firefox open ADD ONS and then removed CRUSH ARCADE add on it work -- I need to apologize to the Community for being a little short I was really peeved about that Pop up

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Hello bigshoe45

 

That's alright we all get flustered at times when our computers go arie with whatever it is. I hope you have this resolved now?;)

 

We understand!:D

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@ wrote:

 I tried using advanced webroot procedure did not work -- Here is what did work open Firefox open ADD ONS and then removed CRUSH ARCADE add on it work -- I need to apologize to the Community for being a little short I was really peeved about that Pop up

Thank you @

I am glad you did get back to us and do understand that we are volunteers.

We are here because of how we appreciate Webroot and are willing to give up our free time to help others.

And I understand how you were feeling and I think you do understand us now.

But thank you for explaining what worked for you and actually posting it, not so many do but it will help others who search for the same problem.

The only thing I will add which is aimed at other people who may read this with the same problem:

Politeness goes a long way to get help quickly, being rude may make people take their time in answering.

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