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I am not renewing through the Webroot console....but buying it at a better price elsewhere. Should I uninstall the one on my devices now and reinstall a new download? I don't see anywhere on the console that I can update the keycode.

 
Hello kacochran

 

Welcome tro the Webroot Community,

 

Is this a Best buy subscription or a Webroot?  If you have a Best Buy version and you have bought a new keycode you will have to uninstall BB because they have different installers.

 

If this is a Webroot version then please follow below:

 

 This solution addresses Webroot SecureAnywhere http://sw.nohold.net/Webroot/Images/wsa_icon.png



If you have a new keycode, you can activate it as follows:

  1. Open SecureAnywhere.
     
  2. Click the gear icon next to My Account. Your account panel displays.

    http://sw.nohold.net/Webroot/Images/myaccountdetails.png
     
  3. Under Activate a new keycode, enter the keycode you want to add and click Activate.

    Note: your keycode is a string of 20 alphanumeric characters. It is unique and holds the information about your subscription. You may choose to copy and paste your keycode when prompted, to ensure that the characters are entered correctly.

If you would like to also add your keycode to your online management account, click here for instructions.

Also you will need to Submit a Support Ticket to have your Password Manager and Backup & Sync transfered to the new keycode.

 

I(f you have any questions then please feel free to ask.

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