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I bought my product from Amazon and it’s a download version.  It’s my first time of using this product called Webroot Internet Security Complete 5 device 1 year subscription and need some help.  I listed here my questions are:

  1. Is the support free?  I didn’t find support by chat.  What’s the best way of getting help?
  2.  I want to install a second copy to my laptop but don’t know how to do it.  Any help is appreciated.

 

Hello @hearty 

 

  1. Support is included with the subscription at no extra charge https://www.webroot.com/us/en/support/home-contact
  2.  Just follow the instructions below!

 

Please follow the steps below closely in terms of installing WSA on the target system/machine!

  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you have or add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online during the install to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE). Let us know if it is the Mac version you need
  • Install with the new installer, entering your Keycode when prompted to do so in the install process
  • Let it finish it's install scan
  • Reboot

Thanks,

I’m assuming before doing this step I have to be on my target laptop online to which would be my 2nd device.  Then all I have to do is click on your bolded underscore “DOWNLOAD A COPY HERE” that will download a copy but how will it know to which product I’m using, is it based on the 20 charater alphanumberic keycode that’s how it can distinguish to which product I have?  If it is, I thank you very much I think I’m all good now.

 

 

I’m assuming before doing this step I have to be on my target laptop online to which would be my 2nd device.  Then all I have to do is click on your bolded underscore “DOWNLOAD A COPY HERE” that will download a copy but how will it know to which product I’m using, is it based on the 20 charater alphanumberic keycode that’s how it can distinguish to which product I have?  If it is, I thank you very much I think I’m all good now.

 

 


The download link above is for PC only and yes all versions of Webroot uses the same installer an depends on the Keycode to what WSA will download when installing and turn on certain features.

 

If you need for a Mac let us know. For Android go to Google Play https://play.google.com/store/apps/details?id=com.webroot.security&hl=en

 

And it’s free Browser https://play.google.com/store/apps/details?id=com.webroot.secureweb&hl=en

Iphone doesn’t allow AV’s to run on there devices but there is the free Web Browser from there store.

 

HTH,

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