Hello cingreco,

 

 

Note:This will not work in Microsoft Edge. .Here is a KB article about ths HERE

 

These instructions are for a PC not a Mac. Let me know otherwise ok?

 

This sometimes does happen and to try to resolve it you can try running the Toolbarfix tool.  You can download it for here.  Once downloaded launch it by clicking on the executable, and you should see the following, and  click on 'Run':

 

 

which should then take you to the following dialog:

 

 

on which you should choose/check the option 'Repair/Install the Webroot Toolbar' and then press 'Start'.

 

That should initiate the fix process and you just have to wait for it to finish, close the dialog and then check in your browser to see if the Password Manager Toolbar icon is now visible.  If the fix has been successful you should see the following greyed out icon in a toolbar at the top of the IE browser page:

 

 

One then double cliks on that so that the login dialog is presented, etc.

 

Please check the above out and come back if anything is not clear or if it does not help/respond to your query.

 

 

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I neglected to mention I am using Safari browser. I downloaded 'toolbarfix.exe' anyway, and sure enough, it is a Microsoft Window's application.

Have a suggestion for Apple's Safari?

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Yes I am sorry I did not ask!

 

Here you go..try this

 

Password Management Toolbar Fix Tool For Mac:



http://anywhere.webrootcloudav.com/zerol/pkgosxlp.dmg

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THANK YOU FOR YOUR SUGGESTION!  It seemed to work.  In the recent past the browser toolbar icon would occassionally connect. At this point time will tell, but so far connection is on.  Again, THANK YOU.

Cindy

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Hi cingreco,

 

That's good news. Thank you so much for letting us know.

 

Remember if this keeps happening you can ask Support to take a look for you by Submitting a Support Ticket free of charge with an active Webroot subscription.

 

I own a Mac and I have had to do this maybe once or twice..but again I am running the Webroot Beta. ;)

 

 

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