Hello bobroach48,

 

Welcome to the Webroot Community,

 

There are a few things to be done here actually, if you purchased a new keycode instead of renewing the original key code. Below was provided by our own ?

 

1) Add the new key code to your Console.  While the new key code is activated on the computers, it has not been assigned to an Online Console, so let's do that first.

 

• Log into the Conole
  
• At the upper right, click your email address
  
• Select Manage Key Code from the drop down
  
• Click the Add New Key Code button.  I suggest, to make things easier, that you do not check the option to create a new Console... that might complicate things farther down the road.
  
• Enter your new key code and add it to the Console

You MIGHT need to run another full scan on each computer that has the new key code on it in order for it to be picked up and displayed on the Console now that it has been added.  NOTE: There can be a 15 to 20 minute delay for the PC's to appear.  Just be patient and get a nice cold drink of water.... when you get back the PC's might be listed :)

 

If you need further assistance you can Submit a Support Ticket free of charge with an active Webroot Subscription.

 

 

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IT WORKED!! Thanks so much!

BR

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Hello BR,

 

Wonderful news! You are most welcome! 

 

Thanks for for letting us know! 😉

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