Hello @,

 

Welcome to the Webroot Community,

 

Slick Savings is an adware program that displays coupons, advertisements and sponsored links via a pop-up box on Google, Youtube, Amazon, Facebook and other websites that you are visiting.

Slick Savings pop-up ads will be shown as boxes containing various coupons that are available or as underlined keywords, which when clicked will display an advertisement that states it is brought to you by Slick Savings.

Slick Savings is an extension for Internet Explorer, Firefox and Chrome that is typically added when you install another free software (video recording/streaming, download-managers or PDF creators) that had bundled into their installation this adware program.

 

If you have trouble removing Slick Savings or following these instructions below from your computer then you can submit a Support Ticket free of charge with an active Webroot License.

 

What you are seeing and describing sounds like it may be what we on the Community refer to as a PUA. (Potentially Unwanted Application) These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.

 

WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.

 

For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Trouble Ticket, especially if you cannot remove it easily from the directions in the KB Article.

 

For those that ARE detected by WSA, but cannot be removed automatically, you can submit a Trouble Ticket.  Webroot Support will help you get these annoying 'crapware' off your computer at no extra charge, and the additional examples may help to better automatic removal of that particular PUA for all users in the future.

 

Resetting Firefox:

 

If you’re having problems with Firefox, resetting it can help. The reset feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks, passwords, web form auto-fill information, browsing history and open tabs.

1. At the top of the Firefox window, click the Firefox button, go over to the “Help” sub-menu, then select “Troubleshooting Information“.
   
2. Click the “Reset Firefox” button in the upper-right corner of the “Troubleshooting Information” page.
   
3. To continue, click on the “Reset Firefox” button in the new confirmation window that opens.
   
4. Firefox will close itself and will revert to its default settings. When it’s done, a window will list the information that was imported. Click on the “Finish“.

 Note: Your old Firefox profile will be placed on your desktop in a folder named “Old Firefox Data“. If the reset didn’t fix your problem you can restore some of the information not saved by copying files to the new profile that was created. If you don’t need this folder any longer, you should delete it as it contains sensitive information.

 

Hope this helps,

 

Kind Regards,

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