Hi JeemJ

 

The key to avoiding them is to make sure that when downloading apps one does so from the author's own website or one that they have recommended, and not 3rd party downloading site.

 

WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.

 

To make sure that your WSA is checking for PUAs proficiently, it sometimes helps to reset the PUA detection within WSA's settings. For PUA's that had previously been scanned and determined to be OK, but have since been added to detection/removal, you may want to complete the following steps:

 

? Open Webroot SecureAnywhere

? Click on ‘Advanced Settings’ from the top right

? Select ‘Scan Settings’ from the left side

? Unselect the option “Detect Potentially Unwanted Applications”

? Click on the Save button (you may have to enter in a CAPTCHA)

? Reselect the option to “Detect Potentially Unwanted Applications”

? Click on the Save button

? Run another scan with Webroot and remove any items that get detected.

 

If that does not helps and you feel or consider yourself technically proficient or for those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's.

 

And if that does not work or you do not feel technically capable then the best thing to do is to Open a Support Ticket & ask Webroot Support to take a look and remove these for you.  There is NO CHARGE for this for valid WSA license holder.

 

Now, in terms of the use of the other security product you have mentioned there will be no issues between them...they work well together, mainly becuase WSA is designed from the ground up to be so.

 

Also worth knowing that the PUP/PUA policy of this other security author is much less conservative that that of Webroot...this while area is a moot one that has been, and no doubt will be, discussed at length.

 

Hope that helps?

 

Regards, Baldrick

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Hello. While Webroot is designed to work quite well with any antivirus and antimalware solution, you may want to contact Webroot Support HERE as it is a free service for all Webroot subscribers. They will be able to help you out and resolve this issue, as well as see why Webroot didn't completely remove the PUP. 

 

That will save you the headache of having to purchase and install additional software. 

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~ snip This is the Webroot Community please don't offer or suggest other Anti-malware tools to users as Webroot likes to look after there own customers, please see the Community Guidelines: https://community.webroot.com/t5/Announcements-and-Release-Notes/Webroot-Community-Guidelines/td-p/2 snip ~ ?

 

PopCorn

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? ? @nic Please see above

 

Thanks,

 

Daniel 

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Thanks for the reminder.

 

Hopefully I stayed well within the boundary. I commented to the effect that he seemed to ask if Webroot would work along side of another antivirus or antimalware program, which it is designed to. That would be considered a layered approach as has been advocated in this forum several time, such as here.

 

Hopefully my comments do not sound as if I am advocating a different software be installed instead of Webroot. I am not.

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Opps!  Sorry to break rules,  I am a user of Webroot I was only trying to help.  Please accept my apology!

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You said it better than I did.   Thanks

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