My latest version of ITunes update say my security settings won't allow it to load, I've had iTunes for years? Not only does it not update but it appears to partially load so the prior version won't start either. I have a Dell i5 with Windows 7.
Page 1 / 1
Hi HowHo (that combination has a nice ring to it...;))
Welcome to the Community Forums.
Apologies for you seemingly being ignored...that is not our way but sometimes the odd post here and there falls down into the cracks. So, let me see if I can make amends.
Firstly, I presume that you are referring to iTunes v12? If that is the case then it is just possible that something change and in enough of a way that WSA (I am assuming that you are running this as your security app?) may have blocked.
Please click on the gear/cog symbol to the right of the PC Security tab in the main WSA panel and from the new panel displayed click on the 'Block/Allow' tab. That should reveal a panel which has a set of application/files listed on the left; scan down the list and check for anything that relates to iTunes. If you find anything then for each entry check as to whether the file/app in question is set to 'Allow' or 'Block'. If the latter, and you are sure that it is safe then switch the setting to 'Allow' and then retry launching iTunes.
If that does not yield any results please take a look at this KB Article that identfies and explainse a number of other areas of WSA where files/apps can be blocked and where the user can adjust the settings. The article explains everything you should need to know...but again, only allow/unblock a file or app if you are confident that it is safe.
Finally, and for interest sakes, you might find this article from the Apple Support forums a good read.
Well, Apologies for the rambling response bu I hope that something above will be of assistance. If not then you should Open a Support Ticket, so that the Support Team can take a look at the issue for you.
Pleas elet us know how this all works out for you. And let us know if you have any further questions.
Regards, Baldrick
Welcome to the Community Forums.
Apologies for you seemingly being ignored...that is not our way but sometimes the odd post here and there falls down into the cracks. So, let me see if I can make amends.
Firstly, I presume that you are referring to iTunes v12? If that is the case then it is just possible that something change and in enough of a way that WSA (I am assuming that you are running this as your security app?) may have blocked.
Please click on the gear/cog symbol to the right of the PC Security tab in the main WSA panel and from the new panel displayed click on the 'Block/Allow' tab. That should reveal a panel which has a set of application/files listed on the left; scan down the list and check for anything that relates to iTunes. If you find anything then for each entry check as to whether the file/app in question is set to 'Allow' or 'Block'. If the latter, and you are sure that it is safe then switch the setting to 'Allow' and then retry launching iTunes.
If that does not yield any results please take a look at this KB Article that identfies and explainse a number of other areas of WSA where files/apps can be blocked and where the user can adjust the settings. The article explains everything you should need to know...but again, only allow/unblock a file or app if you are confident that it is safe.
Finally, and for interest sakes, you might find this article from the Apple Support forums a good read.
Well, Apologies for the rambling response bu I hope that something above will be of assistance. If not then you should Open a Support Ticket, so that the Support Team can take a look at the issue for you.
Pleas elet us know how this all works out for you. And let us know if you have any further questions.
Regards, Baldrick
Reply
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.