Webroot continues to be a double-edged sword for me. I've always had great difficulty navigating and finding things, and have a difficult time distinguishing the different opening pages. There should always be an easy way to (1) assess my own account and (2) gain access to help and support from webroot.com.
My most recent example is that I lost Webroot on my other pc due to a computer problem and have to reinstall. I go to webroot.com, then mywebroot, and enter my email address and password. I'm now on the Secureanywhere page on that computer with four boxes - PC Security, Mobile Security, Backups, and Passwords. Nowhere on the site is there a link to help and support, or a place to find "community," or to gain access to all the Webroot tools and options
I managed to find a link to reinstalling on another computer and thought I reinstalled webroot but it added the webroot as an additional pc rather than reinstalling. This was on Internet Explorer and now I want to add it to Firefox but that will probaby be considered as over the limit for number of pc's.
I usually manage to figure things out in the end I lose hours trying to find basic information to get there.
So my two immediate questions are (1) where do I go from webroot.com to full access to all the information about my webroot account (I signed in to "mywebroot" but I just get the four boxes) and (2) how do I reinstall on Firefox without it being considered as another pc?
Thank you!
Solved
Navigating and reinstalling Webroot
Best answer by HowardR
Hi t6arbucks,
There is one more step that you may need to do to get the toolbar working with Firefox 10. Please follow the Solution I posted in the link below and let us know if this resolves the issue.
Enable WebrootToolbar in Firefox 10
Thanks,
Howard
View originalThere is one more step that you may need to do to get the toolbar working with Firefox 10. Please follow the Solution I posted in the link below and let us know if this resolves the issue.
Enable WebrootToolbar in Firefox 10
Thanks,
Howard
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