Hi dlorah

 

As follows but please note this will not work in Microsoft Edge. Webroot is currently working on a fix for this. Here is a KB article about this HERE

 

You can download it for HERE. Once downloaded launch it by clicking on the executable, and you should see the following, if then that is fine and you should click on 'Run':

 

 

 

which should then take you to the following dialog:

 

 

 

on which you should choose/check the option 'Repair/Install the Webroot Toolbar' and then press 'Start'.

 

That should initiate the fix process and you just have to wait for it to finish, close the dialog and then check in your browser to see if the Password Manager Toolbar icon is now visible.  If the fix has been successful you should see the following greyed out icon in a toolbar at the top of the IE browser page:

 

 

One then double clicks on that so that the login dialog is presented, etc.

 

Please check the above out and come back if anything is not clear or if it does not help/respond to your query.

 

Hope that helps?

 

Regards, Baldrick

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Two responses that came through did not work

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Hi dlorah

 

Please try to keep your responses in the one thread and not open a new thread every time you reply or wish to ask a further point on the same topic. I am merging this thread with an earlier one that you have opened.

 

Regards, Baldrick

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How, if you are unable to get the Password Manager working with Firefox then I would recommmend that you Open a Support Ticket to let the Support Team, know, and they can investigate the issue for you.

 

There have been some other posts about this so I believe that this is the best course of action for you.

 

Regards, Baldrick

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I have not been able to get password manager working as the Webroot icon is not on the toolbar.

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