Skip to main content

"Offersoft" is taking over my computer! Help!

  • January 11, 2015
  • 3 replies
  • 26 views

Hello!  Just today (1/11/15) I have suddenly started getting tons of popup ads from a company called offersoft.  Keywords on blog pages are also turned into links.  I have not had this before today.  Any ideas on how to get rid of it?  I use chrome, and have turned off popups.
 
Thanks!

3 replies

Petrovic
Gold VIP
Forum|alt.badge.img+52
  • Gold VIP
  • January 11, 2015
Hello
 
To make sure that your WSA is checking for PUA's with the best proficiently, it sometimes helps to reset the PUA detection within WSA's settings. For PUA's that had previously been scanned and determined to be OK, but have since been added to detection/removal, you may want to complete the following steps:
 
  • Open Webroot SecureAnywhere
  • Click on ‘Advanced Settings’ from the top right
  • Select ‘Scan Settings’ from the left side
  • Unselect the option “Detect Potentially Unwanted Applications”
  • Click on the Save button (you may have to enter in a CAPTCHA)
  • Reselect the option to “Detect Potentially Unwanted Applications”
  • Click on the Save button
  • Run another scan with Webroot and remove any items that get detected.
-------------------------------------------------------------------------------------------------------------------------------------------------------------------
The best thing to do is to Open a Support Ticketand ask Webroot Support to take a look and remove this for you.  There is no charge for this if you are a WSA license holder, with a current subscription.
+
Read:
Virus Removal Options
https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Virus-Removal-Options/ta-p/54074
+
How to Remove Potentially Unwanted Applications
https://community.webroot.com/t5/Techie-KB/How-to-Remove-Potentially-Unwanted-Applications/ta-p/40744

  • Author
  • Fresh Face
  • January 11, 2015
Thanks... followed the steps but nothing changed, so I'll open a ticket.

Petrovic
Gold VIP
Forum|alt.badge.img+52
  • Gold VIP
  • January 11, 2015
Thank you and Welcome to the Webroot Community Forums! 
Please feel free to ask any other questions you may have.