password in firefox

  • 21 January 2016
  • 2 replies

Userlevel 3
Badge +15
I have wr password set and is working on my laptop ... however the wr icon will not show up in firefox on my desktop. What can I do to fix?

2 replies

Userlevel 7
Hi caa1
You are having troubles. ;)
This sometimes does happen and to try to resolve it you can try running the Toolbarfix tool.  You can download it for here.
Once downloaded launch it by clicking on the executable, and you should see the following, if then that is fine and you should click on 'Run':

which should then take you to the following dialog:

on which you should choose/check the option 'Repair/Install the Webroot Toolbar' and then press 'Start'.
That should initiate the fix process and you just have to wait for it to finish, close the dialog and then check in your browser to see if the Password Manager Toolbar icon is now visible.  If the fix has been successful you should see the following greyed out icon in a toolbar at the top of the IE browser page:

One then double clicks on that so that the login dialog is presented, etc.
Please check the above out and come back if anything is not clear or if it does not help/respond to your query.
Note: This will not work in Microsoft Edge. Webroot is currently working on a fix for this. Here is a KB article about this HERE
Regards, Baldrick
Badge +8
Hi ?
She is posting individually and not getting the replies. I found all of her messages but I cannot move them. Anyway, she thanked you for the solution and admitted she could not find the posts.