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Hello everyone,

 

I am having problems running a manual scan. Whenever I right-click a file, or a drive, or similar, the option to scan with webroot is missing. Thus, I can only run a general system scan by accessing the software interface. I'd very much appreciate the help as I am unable to scan usb flashdrives which I believe have malware in them.

 

Thanks,

 

Rodrigo 
Hello ragiraldo1260,

 

Welcome to the Webroot Community,

 

Please check to see if this is set in Advance Settings!

 



 

If this doesn't help then do a uninstall/reinstall of Webroot:

 

Please follow the steps closely!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Hope this helps?

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