Hi raymurphy

 

Welcome to the Community Forums.

 

GIven what you are describing I would recommend that you try an uninstall/clean reinstall of WSA to try to sort the issue out. If you would like to try this please follow the steps below closely!

 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AAAA-A783-DE78-XXXX
  
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  
• Download a Copy Here (Best Buy Subscription PC users click HERE)
  
• Uninstall WSA and Reboot
  
• Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer; to as you can set it up as you like once it's done
  
• Let it finish it's install scan
  
• Reboot once again

and then check to see if you still have the issue. Either way please post back to advise on the position.

 

Regards, Baldrick

---