Occasionally, when I start up my computer, Webroot is unable to start. The icon does not appear at the top of the screen, but down on the dock, it opens multiple instances of the Webroot icon (three). (I am running a mac with Mavericks). When I try to shut down my computer or restart it, it will not shut down. I have to manually force it to turn off by holding the power button. I only installed the program 8 days ago. Why is this?
Also, I added a few folders to the backup section of webroot, but even though I know there are a few MBs worth of data in those folders, they're listed in the Webroot console as having 0 bytes, and when I go to open those files from the Webroot website, where the names of the few files are listed, it says they cannot be opened because nothing is there.
Any thoughts?
Strange Application Behavior
+62Hello @
Welcome to the Webroot Community Forum,
I am sorry to hear about your issues that you are having. If you have not contacted support, I would recommend doing so.
It sounds like the software is hanging up and will need one of two things done. The first is something that you can try with out supports help and that is a permission fix. The other will require support to use SUDO commands.
The Mac operating system relies on permissions for most tasks. If these permissions are incorrect, they can cause a variety of issues, both with your programs and with computer performance itself.
To check permissions on the Mac OS:
1. Navigate to Applications > Utilities > Disk Utility.
Note: The Disk Utility feature is advanced and powerful. Any action you take using the Disk Utility is at your own risk. We recommend you only use the Disk Utility under instruction by a qualified technician.
2. Click the Hard Drive name, e.g. Macintosh HD, in the left panel.
3. Under the First Aid tab, select Show details.
4. Click Verify Disk Permissions. This operation may take some time to complete.
5. If the operation finds permissions issues, fixing them can resolve the issue you have reported. Click Repair Disk Permissions. This process may also take time to complete.
6. Once the repair process is finished, restart your computer.
7. After restarting, please test the issue you have reported.
If this doesnt work please send support a ticket and let them know that you have already did a permission fix.
Please let us know if the permission fix worked or not ok? EDIT: If you want I can tell you how to uninstall and reinstall Webroot if you are up for the challenge. If not Support can fix this.
Thanks,
Welcome to the Webroot Community Forum,
I am sorry to hear about your issues that you are having. If you have not contacted support, I would recommend doing so.
It sounds like the software is hanging up and will need one of two things done. The first is something that you can try with out supports help and that is a permission fix. The other will require support to use SUDO commands.
The Mac operating system relies on permissions for most tasks. If these permissions are incorrect, they can cause a variety of issues, both with your programs and with computer performance itself.
To check permissions on the Mac OS:
1. Navigate to Applications > Utilities > Disk Utility.
Note: The Disk Utility feature is advanced and powerful. Any action you take using the Disk Utility is at your own risk. We recommend you only use the Disk Utility under instruction by a qualified technician.
2. Click the Hard Drive name, e.g. Macintosh HD, in the left panel.
3. Under the First Aid tab, select Show details.
4. Click Verify Disk Permissions. This operation may take some time to complete.
5. If the operation finds permissions issues, fixing them can resolve the issue you have reported. Click Repair Disk Permissions. This process may also take time to complete.
6. Once the repair process is finished, restart your computer.
7. After restarting, please test the issue you have reported.
If this doesnt work please send support a ticket and let them know that you have already did a permission fix.
Please let us know if the permission fix worked or not ok? EDIT: If you want I can tell you how to uninstall and reinstall Webroot if you are up for the challenge. If not Support can fix this.
Thanks,
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