Hello @yorkyporky 

Very odd, are you sure it’s installed? If it’s not try this:

Please follow the steps below closely in terms of installing WSA on the target system/machine!

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
• Be sure you have or add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
• KEEP the computer online during the install to make sure it works correctly
• Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE). Let us know if it is the Mac version you need
• Install with the new installer, entering your Keycode when prompted to do so in the install process
• Let it finish it's install scan
• Reboot

If it is installed try a clean reinstall!

Please follow the steps closely!

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
• Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
• Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
• Uninstall WSA and Reboot
• Look to see if this folder is gone: C:\ProgramData\WRData and if it’s there delete it. (Hidden Area)
• Install with the new installer, enter your Keycode
• Let it finish it's install scan
• Reboot once again
• DO NOT import any old settings as you can set it up as you like once it's done

Please let us know if that resolves your issue?

Thanks,