Hi geraldoher

 

Welcome to the Community Forums.

 

Please follow the steps below closely in terms of installing WSA on the target system/machine!

 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  
• Be sure you have or add your Keycode to your Online Console HERE
  
• KEEP the computer online during the install to make sure it works correctly
  
• Download a Copy Here (Best Buy Subscription PC users click HERE). Let us know if it is the Mac version you need.
  
• Install with the new installer, entering your Keycode when prompted to do so in the install process
  
• Let it finish it's install scan
  
• Reboot 

and that should do the job.

 

If you need any more detail on any of the above steps please post back and we will look to assist further.

 

Regards, Baldrick

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