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I cannot scan my Mac.  Webroot diagnostic says" Scan Failed.  WEbroot cannot reach the internet to obtain Threat information "  however I can connect to internet thru WEbroot to access the support group.  

 
Hello bluesman33

 

Welcome to the Webroot Community,

 

Would you reboot your computer and see if you still get this message? Then let us know if you still get message and we can assist you further.?

 

Thanks!
Sherry- Did a resart no change same diagnostic.  Also I can't edit preferences the screens just don't take any info.

 
Hi bluesman33,

 

Would you want to try an uninstall/reinstall of Webroot to see if that eliminates the issue here? I can give you instructions for this if you decide to do this.

 

Or you could Submit a Support Ticket and they will get this straightened out for you?
Sherry I tried to do a reinstall but Webroot won't Quit.  No evidence of a running Webroot but can't send it to trash or drag a new version to applications.  Would welcome any help you can offer.
Hi bluesman33,

 

I am sorry to hear you are having these issues. I am abit confused..Is Webroot still installed on your computer? Webroot can be stubborn sometimes when uninstalling.

 

Have you tried these instructions below? Please let us know how it goes..

 

To uninstall Webroot SecureAnywhere, follow the instructions below.


  1. Shut down SecureAnywhere by clicking the Webroot icon http://sw.nohold.net/Webroot/Images/wsa_icon.png in the menu bar and selecting Shut Down SecureAnywhere.

    http://sw.nohold.net/Webroot/Images/macwebrootmenushutdown.png

    If prompted, confirm that you want to shut down SecureAnywhere.
     
  2. Open the Finder by clicking the Finder icon http://sw.nohold.net/Webroot/Images/mac_finder_icon.png in the dock.
     
  3. Open the Applications directory.

    http://sw.nohold.net/Webroot/Images/mac_click_applications.png
     
  4. Click and drag the Webroot SecureAnywhere program icon into the Trash http://sw.nohold.net/Webroot/Images/mac_trash_icon.png in the dock.

    A confirming window appears.  Click Uninstall.

    http://sw.nohold.net/Webroot/Images/macuninstallwsa.png

    Webroot SecureAnywhere is now uninstalled.  There is no need to restart your computer.
     
Reinstall Webroot

 You can install SecureAnywhere on Mac OS X 10.7 and above. An Internet connection is required to install the software.



To install the software:

 


  1. Click here to download the SecureAnywhere installer to your Mac. Or Click here if you have the Best Buy Geek Squad Subscription service.
     
  2. Double-click wsamac.dmg to open the installer.
     
  3. Drag the Webroot SecureAnywhere icon into the Applications folder.


     
  4. In the first activation window, enter your keycode and click Activate.



    Your keycode is the 20-character license that identifies your Webroot account. If you purchased the product online, the keycode is provided in an email from Webroot. If you purchased the product in a store, the keycode is provided in the retail box. In addition, the keycode identifies whether you purchased a multi-user license, which allows you to install SecureAnywhere on up to three or five Macs.

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