Hello ?,



Welcome to the Webroot Community.

 

I apologize for the issue you are experiencing.

 

Have you attempted to restart the machine? If so, does the issue persist after a restart?

 

If it does, I would advise uninstalling and reinstalling the program as that should resolve this issue.

 

Please follow the steps closely!

 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  
• Download a Copy Here (Best Buy Subscription PC users click HERE)
  
• Uninstall WSA and Reboot
  
• Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  
• Let it finish it's install scan
  
• Reboot once again

 

Please let me know if that works or if there is anything else I can do to assist.



Regards,

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Hello there, welcome to the Community!

 

The function to right click might have been disabled in your settings somehow... let's take a look.

 

Open WSA

Click Advanced Settings at the upper right

Click Scan Settings on the left side

Check to make sure that there is a check mark next to "Enable right-click scanning in Windows Explorer"

 

Let us know if this helps!

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