What does "Last scan duration" mean?
|When the program provides the results of the recent scan it states "Last scan" and then immediately below that it provides "Last scan duration". |The "Last scan" timecontinues to count total elapsed time, but the "Last scan duration" says "5h 34m". No way the last scan took 5 hours and 34 minutes to complete. |This number NEVER CHANGES. I must be interpreting it wrong. Can anybody clear this up for me|?
+56That does sound like that field isn't reporting correctly. Can you uninstall Webroot and install it fresh, and see if it updates correctly?
+52Hello
Reinstalling Webroot:
Click on the Start button and open the Control Panel. You will see either "Uninstall a Program" or "Programs and Features" - double-click whichever option you see. Select the 'Webroot' security product from the list and click 'Uninstall'.
Enter the CAPTCHA code requested and allow the uninstall to complete
Restart your computer after the uninstall is complete.
To install WSA
Reinstalling Webroot:
Click on the Start button and open the Control Panel. You will see either "Uninstall a Program" or "Programs and Features" - double-click whichever option you see. Select the 'Webroot' security product from the list and click 'Uninstall'.
Enter the CAPTCHA code requested and allow the uninstall to complete
Restart your computer after the uninstall is complete.
To install WSA
- Make sure you have a copy of your 20 Character Alphanumeric Keycode
- KEEP the computer online to install to make sure it works correctly
- Download a Copy Here (Best Buy Subscription PC users click HERE)
- Install with the new installer, enter your Keycode
- Let it finish it's install scan
- Reboot
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