Hi I am a long time Webroot user on the Windows platform.
The security overview in my account is showing protection for 15 computer, I only have 1 computer.
I know you can hide details of unused computers etc.
Can Webroot support remove the old unused computer details please?
I also have some expired subscriptions that are no longer used can they be removed from my account.
Thank you.
Best answer by SXR6
Hi Tyler
Here is an update from Tech Support.
“Webroot Support (Jan 31, 2025 0:46)RE:Nty Account
Hello,
Thank you for contacting Webroot.
Unfortunately, we don't have a way to remove a computer from the online SecureAnywhere Management Website anymore as this is already decommissioned. We can only hide the old devices so it won't interfere on your view with the current active devices.
1. Log in to https://https://myaccount.webroot.com/
2. Click the Security tab.
3. Select the PC you want to hide.
4. Click Show more.
5. Then put a check mark on Hide this device.
If you require further assistance, or have any questions, please let us know.
Thank you,
The Webroot Support Team”
@ Tyler thank you for your help.
My option would be when my current subscription expires which is a long way off is not to renew that subscription. Purchase a new subscription and start a new account.
Kind regards
SXR6.
+63Hi
Support is the only one that can remove them from your online account.
https://detail.webrootanywhere.com/servicetalk.asp
Thanks,
Hi Triple Helix
Thank you for the reply.
I messaged support earlier and they directed me here.
Regards
SXR6
+63Hi Triple Helix
Thank you for the reply.
I messaged support earlier and they directed me here.
Regards
SXR6
Well there’s nothing we can do on here and support are the only ones that have access to the backend of the systems and accounts.
+25
Hi Tyler
Thank you for the email.
I use different email addresses for the Forum and my Webroot account.
I will send a new message as per your email.
Thank you for your help
SXR6.
Hi Tyler
Here is an update from Tech Support.
“Webroot Support (Jan 31, 2025 0:46)RE:Nty Account
Hello,
Thank you for contacting Webroot.
Unfortunately, we don't have a way to remove a computer from the online SecureAnywhere Management Website anymore as this is already decommissioned. We can only hide the old devices so it won't interfere on your view with the current active devices.
1. Log in to https://https://myaccount.webroot.com/
2. Click the Security tab.
3. Select the PC you want to hide.
4. Click Show more.
5. Then put a check mark on Hide this device.
If you require further assistance, or have any questions, please let us know.
Thank you,
The Webroot Support Team”
@ Tyler thank you for your help.
My option would be when my current subscription expires which is a long way off is not to renew that subscription. Purchase a new subscription and start a new account.
Kind regards
SXR6.
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
